Enquire about a consumer case
For a defective product, a deficient service, a rejected insurance claim, a builder’s delay or a bank dispute in Coimbatore. Tell us briefly what happened, and the office will contact you to fix a consultation.
A consumer complaint must generally be filed within two years of the problem, so do not leave it too late. See the fees and time limits.
What to tell us
- what you bought or the service you hired, from whom, and when
- what went wrong, and what you have already done about it, such as complaints, emails or service visits
- what you want: repair, replacement, a refund or compensation
- the amount you paid
Documents to keep ready
- Bill, invoice or receipt
- Warranty card, agreement, booking form or policy document
- Emails, chats and complaint reference numbers
- Photos or videos of the defect
- Any legal notice sent or received, and the replies
What happens next
We call you back
The office contacts you to understand the matter in outline, check for any conflict of interest, and fix a time to meet.
The consultation
We go through the facts and documents with you, explain your options and any time limits, and tell you the likely steps.
Your decision
If you decide to go ahead, the scope of work and the fees are agreed with you before any work begins.
How a first consultation works · How we handle these matters